FAQs
Q: When will I receive my first letter?
A: We will mail your first letter within 1-3 business days after you ordered.
Please allow 7 to 10 business days for US letters to arrive and up to 4 weeks for international letters. We use USPS mail and mail on the dates found here.
Q: I remember having to wait longer for the first letter, why have you made this change?
A: We want to provide the absolute best experience for our new customers. While sending letters over time is still very important and part of our standard solution, we realized that how quickly you begin receiving letters could be much sooner. So we have been taking steps over the last several months to adjust our processes to expedite the fulfillment of your first letters.
Q: I selected a future mail date before the adjustment, will the first letter be mailed on my selected mail date?
A: Yes, we will send the first letter on the mail date you selected. This adjustment applies to new orders recieved on and after March 16, 2023
Q: Can I still select a future mailing date?
A: We have discontinued the ability to select a future mailing date. From time to time we may offer a scheduled mailing around certain holidays or events, but our new standard of mailing within 1 - 3 business days will apply to all new subscriptions going forward.
Q: Does this mean my letter will arrive within 1 - 3 business days?
A: No. This means we will prepare and mail your letter within 1 - 3 business days.
Q: How long does it take for letters to arrive?
A: Depending on USPS volume and your location, please allow 7-10 business days for US orders and 2 - 4 weeks for international orders.
Q: I selected the monthly payment option, when does my monthly payment occur?
A: Going forward any new orders with the monthly payment option selected will be processed on or around the same day of each month. For example, if you sign up on the 14th of the month, your next payment will occur on or around the 14th of the next month.
Q: Are these stories true? Are these real letters between real people?
A: No. While our stories center around eras and historical events, the characters and story lines are fictional. Any similarities are coincidental. Check our Learn sections regularly - we'll share background and insights into the inspiration for our stories and characters.
Q: Is this a book?
A: No, this is not a book. This is an entirely unique and new way to experience a story through letters sent to you in the mail over a period of time. This is as much about the experience as it is about the story.
Q: How long is each letters?
A: Each letter is at least 1 full page front and back.
Q: I am ordering this as a gift for someone that doesn't have internet access - can they still fully participate in The Flower Letters?
A: Yes! We do provide some additional content online in our Learn section, but access to the internet is not required to participate in The Flower Letters.
Q: How does the subscription work? When do I get charged?
A: This is a monthly subscription. Our subscription fee is charged each month for 12 months.
Q: What do I get for my monthly subscription?
A: You will get a total of 24 letters, 12 postcards over a period of 12 months. And be on the lookout for a few surprises along the way. Some letters may contain multiple letters, telegrams, games etc.
Q: I haven't subscribed yet? Am I too late?
A: No - you're not too late! Our model supports subscribers any time during the year. When you subscribe we'll start sending you the story you subscribe to and continue for 12 months until the story is finished. You will get the whole experience!
Q: Do you mail internationally?
A: Yes! We send anywhere in the world.
Q: I have kids, can I read these letters with my children?
A: YES! We hope this is an experience the whole family can enjoy together. We've made the stories immersive with additional content online to add to the experience. Also - be sure to keep your letters - you might need them later on!