We’re here to help!

For any inquiries or support, please email us at support@theflowerletters.com using the same email address you used for your order. While we typically respond within 1–3 business days, our current response time has been extended to 7–8 business days. We sincerely apologize for this delay and want to assure you that we are working as quickly as possible to address all inquiries.

To ensure we can assist you as quickly as possible, please include the following details in your email:

 • Order number

 • Updated name and address (if applicable)

 • Any other relevant information

Important Note: Sending additional emails within the same thread can unintentionally delay our response time, as our system moves your inquiry to the back of the queue. We want to assist you as promptly as possible, so please refrain from sending multiple emails.

We look forward to assisting you!