Shipping policy
Shipping Rates and Free Shipping
Your first letter ships free via USPS First-Class Mail. It arrives the classic way โ usually within 5โ8 business days โ and doesn't include tracking. If you'd like to follow its journey, a tracked shipping option is available at checkout. When you order a tin and story together, they ship as one tracked package, so a shipping charge may apply to those orders. Either way, you'll see your shipping options and any charges before you complete checkout.
When are letters mailed?
Your first letter will be mailed on the date selected at checkout and confirmed in your order confirmation. Your first letter ships via USPS First-Class Mail unless you choose the tracked shipping option at checkout. If a tin and letter subscription are purchased together, the first letter will be inside the tin and shipped with tracking. The remaining 23 letters will be mailed via regular USPS mail. Letters are typically mailed in the second and fourth weeks of every month.
See mailing dates here:ย https://theflowerletters.com/pages/shipping
When are other products mailed?
Other products are typically mailed within 3โ5 business days from the day of the order and can take up to 10 business days to ship during higher volume periods.
International Shipping
We mail to any country on the USPS current index of countries and localities.
Carrier
All letters are mailed using the US Postal Service.
Resending Letters
Given the nature of mail, resending letters from time to time may be required. We rely on timely information provided by our customers to ensure the mailing address is correct and letters are deliverable to the intended recipient. We expect and count on our customers to (1) provide an accurate and deliverable address when checking out and (2) promptly update their mailing addresses with us when required.
When a letter is not delivered due to an incorrect mailing address provided, mistyped by the customer, or the customer has moved, we can resend one letter at no cost to you. Additional letters may be resent for $5/letter within the US and $7/letter internationally.
If you are moving, please notify the Flower Letters at support@theflowerletters.com with your updated address as early as possible. Failure to do so will result in delayed letters and additional resend costs.
Notifying your post office will only change your mailing address with the office but will not forward the Flower Letters.
We encourage you to change your information on your online account but you must still notify support@theflowerletters.com so that we may update your address across our platforms.
If letters are missing due to not notifying us in a timely manner, we can resend one letter at no cost.
For prepaid customers, additional letters may be resent for $5/letter within the US and $7/letter internationally.
For monthly customers, you'll be charged monthly for the remaining duration until 12 payments are made. If additional letters need to be sent beyond those payments, they may be resent for $5/letter within the US and $7/letter internationally.
If the letter is damaged, lost, or thrown away based on a customer's error, we will require a $5/letter within the US and $7/letter internationally to be resent to you.
If the letter is incorrect, damaged, missing pieces, or undeliverable based on an internal Flower Letters error, we will resend the letter(s) at no cost to you.
Exchanging for a Different Story
You may change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. After 60 days, changing stories is not available.
Refunds for Story Redemption Codes
Refunds for unused story redemption codes are available for up to 60 days after purchase. Once a redemption code has been redeemed, refunds are not available. Refunds will be offered at the cost of the subscription less the price of a tin if it was part of the product and not returned (Example: Bundles which include a tin + redemption code). The full intact code and tin must be returned in order to receive the refund.