Shipping & Resend Policy

Last updated: September 1, 2026

Shipping Rates and Free Shipping (US and APO Monthly Only)

Your first letter ships free via USPS First-Class Mail. It arrives the classic way — usually within a 2 week period from its mail date — and doesn't include tracking.

For real-time delivery updates of letter #1, we highly recommend selecting the upgraded tracked shipping option available at checkout.

When you order a tin and story together, letter #1 and the tin ship as one tracked package, so a shipping charge may apply to those orders. Either way, you'll see your shipping options and any charges before you complete checkout.

There may be occasions where the tin and first letter, if ordered together, are shipped separately. This will most likely occur if a tin is out of stock and is purchased during a tin pre-order. If this occurs, the tin will be sent with tracking and letter #1 will be sent via First-Class Mail without tracking.

When Are Letters Mailed? (US and APO Monthly Only)

Your first letter will be mailed on the date selected at checkout and confirmed in your order confirmation. Your first letter ships via USPS First-Class Mail unless you choose the upgraded tracked shipping option at checkout (highly recommended).

The delivery period for First-Class Mail is within a 2 week period from its ship date. The delivery period for tracked packages is within 5–8 business days from its ship date. APO addresses may experience a longer delivery time frame depending on where the delivery address is located.

The remaining 23 letters will be mailed via regular USPS mail. Letters are typically mailed twice a month and delivery is within a 2 week period.

See mailing dates

When Are Other Products Mailed?

Other products are typically mailed within 1–3 business days from the day of the order, and can take up to 10 business days to ship during higher volume periods.

Delivery for US orders occurs within 5–8 business days from the ship date. Delivery for international orders occurs within a 2–3 week period from the ship date.

International Shipping

We mail to any country on the USPS current index of countries and localities.

All international prepaid letter subscriptions will have letters #1–#24 mailed out in a single trackable package (Complete Set). We do not offer monthly subscriptions internationally.

APO addresses are not considered international per USPS policies.

APO Shipping

All prepaid subscriptions going to an APO address will have letters #1–#24 mailed out in one trackable package (Complete Set).

For APO addresses, monthly subscriptions are treated as regular subscriptions and will have all 24 letters mailed twice a month according to our mailing schedule.

Carriers

We use USPS and Uni Uni to send our letters and products.

• First letters are sent First-Class Mail through USPS or Uni Uni without tracking.
• Letters #2–#24 are sent as standard mail using USPS.
• All tracked physical items (such as an upgraded tracked first letter, tins, and Complete Sets) will be shipped with either Uni Uni or USPS.

Resending Letters

Given the nature of mail, resending letters from time to time may be required.

In all cases, we require notice about any missing letters within 30 days from the missing letter's ship date. If no notice is received within the 30 day period, we will require a $5/letter payment for all missing and subsequent missing letters to be resent.

While we cannot guarantee a delivery date, letters generally have a delivery period of 2 weeks from the shipping date. International resends may take up to 6 weeks to deliver from the shipping date.

All resent items are subject to shipping charges when necessary.

Address Changes

We rely on timely information provided by our customers to ensure the mailing address is correct and letters are deliverable to the intended recipient. We expect and count on our customers to (1) provide an accurate and deliverable address when checking out, and (2) promptly update their mailing address with us when a move occurs by contacting support@theflowerletters.com.

If you are moving, please notify The Flower Letters at support@theflowerletters.com with your updated address as early as possible — 3–4 weeks in advance of the address change. Failure to do so will result in delayed letters and additional resend costs.

Notifying your post office will only change your mailing address with the office; it will not forward The Flower Letters.

While we encourage you to change your information in your online account, you must still notify support@theflowerletters.com so that we may update your address across our platforms.

When a letter is not delivered due to an incorrect mailing address provided, an address mistyped by the customer, or the recipient having moved, we can resend one letter at no cost to you. Additional letters may be resent for $5/letter within the US and $7/letter internationally.

Please note that in some cases, letters may still go missing even if the address is correct. If this is a common occurrence, we may require that an alternate address be used for letter delivery.

Damaged, Missing Pieces, or Discarded Letters

If a letter is damaged, lost, or thrown away based on a customer's error, we will require a $5/letter payment within the US, or $7/letter (USD) internationally, to resend it to you. Shipping charges may apply.

If a letter is incorrect, is illegibly damaged by outside circumstances (such as weather or postal mishandling), has missing pieces, or is undeliverable based on an internal Flower Letters error, we will resend the letter or letters at no cost to you.

Miscellaneous

Additional missing letters, for whatever the reason, can be resent for $5/letter within the US and $7/letter internationally. Shipping charges may apply.

Exchanging for a Different Story (Letters Only)

You may change stories within 60 days from the first letter's shipping date. After 60 days from the initial ship date, changing stories is not available.

If you are a US or APO Monthly customer, you may change stories for the cost of $5/letter already sent or processed.

Exchanging stories is available for international and APO prepaid customers if all 24 letters (Complete Set) are returned to us. A story exchange request may only be approved or processed if four letters or fewer have been opened. If five or more letters have been opened, we will deny the exchange. Any approved exchange also depends on the successful arrival of the returned products at our warehouse, undamaged and intact.

To exchange a story, contact us at support@theflowerletters.com and follow these instructions:

• Include a copy of your order receipt in the shipping box containing the 24 letters you are looking to exchange
• Include your order number, email, and first and last name
• State which subscription you would like to receive instead

Please send returns to:

ATTN: THE FLOWER LETTERS 1471 BUSINESS PARK DR, STE 110 OREM, UT 84058-2311

Questions

Contact us at support@theflowerletters.com 

Samuel & Adelaide Company LLC dba The Flower Letters