Frequently Asked Questions
GENERAL QUESTIONS
What are The Flower Letters?
The Flower Letters are subscription-based stories told through letters sent to you in the mail. Each story consists of 24 letters sent to you over 12 months. You will receive two letters that are mailed on the second and fourth Fridays. The envelopes are filled with letters from the characters in the stories, postcards, newspaper clippings, and other items that help develop the story.
How much do the stories cost?
Monthly subscriptions are $14.99 per month.
Prepaid stories are $149.99 (save $30 by prepaying).
Postage is free in the US.
International postage is $3 per month or $34 for prepaid stories.
There are no duty fees associated with our letters.
(These prices are in US dollars. Please ensure to calculate the currency in your country.)
Which story should I choose?
The Flower Letters offer several exciting stories to choose from.
Audrey Rose (WW2 Romance)
Lily Clara (Wild West Adventure)
Adelaide Magnolia (Regency Romance)
Norah Aven (Fantasy Adventure)
What will I receive with my subscription?
Each story consists of 24 letters sent over a period of twelve months. In addition to the letters, each envelope includes additional items such as postcards, telegrams, posters, newspaper clippings, stickers, and more. All items are carefully designed to provide you with a truly immersive story experience.
You will also have access to our online Extended Learning articles, which give you historical context and additional insights into the era associated with each story. These articles contain no spoilers and are not a continuation or extension of the story and its characters. We hope they inspire you to dig deeper into the history and learn.
Once my story ends, does my subscription auto-renew?
No, each story may be purchased individually and does not automatically renew after 12 months. To begin a new story, please visit our website to start your next story adventure. You may also choose to subscribe to more than one story at a time or savor each story one at a time.
Can I select a future mailing date for my letters?
We don't offer future mailing dates, as orders are processed within 1-3 business days and shipped afterwards.
A perfect solution however is our Gift Mailer, which includes a redemption code that allows the recipient to start their story when they choose to.
Click here for a video that helps further explain our Gift Mailer.
Are your stories family-friendly?
Yes! All of our stories can be enjoyed by the entire family. We aim to provide a wholesome story experience for all.
Do you have stories for children?
Yes, while all of our stories are family-friendly, The Norah Aven Chronicles is perfect for readers age 10+.
Click here to learn more about this fantasy adventure.
PRODUCTS
Gift Bundle (Prepaid story redemption code + matching tin)
- A beautiful matching tin to hold your letters
- A welcome letter explaining the Flower Letters experience
- A blank card that can be personalized with a handwritten message
- One redemption code that allows the recipient to enter their address and start their story when they choose to. No payment or credit information required to redeem story. No expiration date.
- The flexibility to have their gift delivered to you or shipped to your recipient directly.
The Gift Mailer (Prepaid story redemption code)
The Gift Mailer includes:
- An elegant 10” x 13” gift envelope
- A welcome letter explaining the Flower Letters experience
- A blank card that can be personalized with a handwritten or custom-printed message
- One redemption code that allows the recipient to enter their address and start their story when they choose to. No payment or credit information required to redeem story. No expiration date.
- Instructions to get started
- A stunning paper flower bouquet & stand
- The flexibility to have their gift delivered to you or shipped to your recipient directly
Shipping Address
If you would like the product shipped directly to your recipient, be sure to enter the recipient’s address when prompted for a shipping address. Please ensure the address for your recipient is correct so you can avoid delays and additional costs for resending letters.
Billing and Email Address
Please use YOUR billing and email address when ordering. We send email confirmations and order details after checkout to the email address you provide at checkout.
Gift Mailers are shipped within 1-3 days. You will receive a tracking number once we process your order. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally.
Audrey Rose (WW2 Romance)
Audrey Rose Drollinger meets Corporal Charlie Henderson Burke at a Fourth of July Army Ranger dance in Tullahoma, Tennessee. From the moment he lays eyes on her, Charlie knows he’s a goner. He has to meet Audrey Rose…to share a dance, a moment, a true connection before leaving for basic training – and soon, the war raging on the other side of the world.
When the music ends that night, their story is just beginning, as the two soon learn they have a great deal in common: a love for their country, loyalty to the army, and, of course, an immediate attraction to one another.
As their relationship develops through heartfelt letters, the couple moves closer and closer to one of the most important days of WWII. Yet, neither can see the significant role each will play in the day’s events… and whether both of them will make it out alive – or even together.
Lily Clara (Wild West Adventure)
When spirited dressmaker Lily Clara Moore answers a matrimonial ad, she heads west for an adventure that quickly turns out to be more than she bargained for.
The year is 1884, and a little town in the western United States has found itself the destination spot for cowboys, prospectors, and outlaws.
Welcome to Frisco, Utah, home to the newly discovered Horn Silver Mine, the most lucrative silver mine in the world. But there's a scandal afoot in Frisco, one that could bring down the entire Horn Silver Mine, and Lily Clara finds herself at the center of it.
The only thing that can save her is her own tenacity and the letters she's been exchanging with a very handsome Pinkerton agent Matthew Hickman.
Set in the anything-goes, rip-roaring Old West, the Lily Clara series is big on adventure, intrigue, and of course, unforgettable romance. Throw in an outlaw chase, a vengeful vigilante, and a good old fashioned Spanish treasure hunt, and the Lily Clara Collection is a wild western like no other!
Adelaide Magnolia (Regency Romance)
The Adelaide Magnolia Collection is set in Jane Austen’s England. The year is 1817 and the Prince Regent is ruling in Mad King George’s stead.
Miss Adelaide Magnolia Arden was once the sensational “toast en ton” but has since walked away from high society for reasons unknown. When her beloved brother falls in love with one of her dearest friends, however, events are soon set in motion that change the isolated future Adelaide has resigned herself to.
After his heroic campaign at Waterloo and an unexpected turn in his fortunes, Captain Liam Mattice has spent the last two London seasons searching for “the most enchanting lady of his acquaintance,” but to no avail. When an unexpected opportunity arrives to visit the home of the lady in question, Liam is determined to make the most of it.
Annual incomes, ball gowns, and the latest scandal of the Prince Regent are all London’s high society concerns itself with, but if Adelaide and Liam ever hope to find the true happiness they seek, they must first face the demons of a troubled past.
Norah Aven Part 1 & 2 (Fantasy Adventure)
For nine long months while biding her time at Dunstan Academy, Norah Aven Lukens has believed she is going crazy. After all, seeing things— things that can't possibly be real — isn't a great omen.
Norah's long time friend and neighbor James Riley has been going crazy himself, worrying about the girl he loves and has promised to protect.
When Norah returns home, ready to get her life back to normal, she learns that her chronically absent, myth-chasing guardian Dr. Jack A. Lukens has died under mysterious circumstances. But when she turns to James— the one person she thought she could trust— for help, she soon learns that her long time friend is hiding more than he's telling.
Armed with clues planted in her uncle's research, Norah sets out on her own myth-chasing adventure to unravel the mystery surrounding his death. She’s soon plunged into a secret, ancient world of Icelandic myth. Here, magical stones are the answer for everything, people aren't always what they seem, and pure love is stronger than death.
Norah soon discovers that Uncle Jack's clues are sending her on a very different adventure than she expected, and perhaps — for better or for worse— she's not as crazy as she thought.
Floral Collection Tins
(If you are interested in purchasing a prepaid story + matching tin, please click here to learn about our Christmas Bundle). Click to learn more on Christmas Bundles.
- Perfectly fits 24 letters from your story collection
- Matte finish with embossed logo in full color
- 6.25” L x 4.25" W x 5" H
Tins are shipped within 1-3 days (with the exception of Norah Aven tins which will ship December 5th). You will receive a tracking number once we process your order. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally.
ORDER
How do I order?
How do I give The Flower Letters as a gift?
The Flower Letters has several gifting options! We recommend the Gift Bundle or Gift Mailer for birthdays, Mother’s Day, Christmas, and more.
Both products include a redemption code which allows the recipient to enter their address and start their story when they choose to.
Both products can be shipped to you so you may personally gift or have the products shipped directly to your recipient.
The main differences between the two products are who chooses the story and what extra products come with the redemption code.
With the Gift Bundle, you choose the story that the recipient receives, while the Gift Mailer allows the recipient to choose their own story.
The Gift Bundle also includes a matching tin, while the Gift Mailer includes a beautiful 10” x 13” envelope, a sticker, and a paper bouquet (no tin).
Click to learn more about our Christmas Bundle and Gift Mailer.
How do I gift to multiple recipients at different addresses?
If purchasing multiple orders for recipients at different addresses, first create your own account using your own name, email, and billing addresses (but NOT your shipping address). We send email confirmations and order details after checkout to the email address you provide at checkout.
When prompted for shipping information, enter the name and shipping address for your first recipient. Please ensure the address for your recipient is correct so you can avoid delays and additional costs for resending letters.
Upon completion of your first order, please create a separate order for each recipient under your account using the next recipient’s name and shipping address.
If any corrections need to be made after ordering, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
When will I receive my order?
Letters
Letters are mailed within 1-3 business days after your initial order. Following letters are mailed on the 2nd and 4th Fridays of the month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much time to arrive at your mailbox, we provide these estimates as a guideline.
Since letters are sent via USPS, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
Products
Gift Bundles and tins will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally.
Gift Mailers, prints, and puzzles are shipped within 1-3 business days. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally.
You will receive a tracking number once we process your order.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
I’m missing a letter or product
Missing Letters
Letters are mailed within 1-3 business days after your initial order. Following letters are mailed on the 2nd and 4th Fridays of the month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery.
If you haven’t received your letters by then, we will resend the letter at no additional cost to you.
Letters lost, damaged, or inaccurately addressed by The Flower Letters or the USPS will be resent at no additional cost to you.
Letters lost or damaged by the recipient can be replaced at a cost of $5 for US letters and $7 for international letters.
Letters not delivered due to an inaccurate address provided by the customer can be resent at a charge of $5 for a US Letter, and $7 for international letters (please be sure the address is correct when ordering, or notify us in a timely manner if your address is changing). The USPS Mail Forwarding Service will help ensure delivery continues in the event your address changes.
If you need help with a missing letter, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection and missing letter number
- Address
- Reason for resend
Missing Products
Gift Bundles and tins will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally.
Gift Mailers, prints, and puzzles are shipped within 1-3 business days. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally.
You will receive a tracking number once we process your order.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
I need to change my order
If you need to change your order, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
- Address
- Requested change
How do I return an order?
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.
After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.
Tins and other products (Excludes Letters)
Refunds for tins are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.
Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened and returned, we cannot cover the cost of return shipping unless the product was damaged when opened.
Gift Mailers
Refunds are available for Mailers ONLY for unopened packages. Please write “REFUSED”on the unopened package, and return to your mail carrier. If your package has been opened and returned, we cannot refund.
SHIPPING
How long will it take for my order to be delivered?
Will I receive a tracking number?
Letters
Since letters are sent via USPS, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
Products
Christmas bundles will ship on November 15th with the exception of Norah Aven which begins shipping on December 5th 2023. All other products including tins, Gift Mailers, prints, and puzzles are shipped within 1-3 business days. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order.
If you do not receive your letter or products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.
- An order # or email you ordered with
- Name of the recipient
- Story collection and missing letter number or product
- Address
How do I change my address?
Please note that if you are planning to move, notifying your post office will only change your mailing address with the office but will not forward the Flower Letters. The result will be delayed letters and the possibility of a charge if there are 2+ letters to be resent.
To update your address, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.
- An order # or email that you purchased with
- Name of the recipient
- Story collection or product
- Former and new address
Also, since letters are sent via USPS, tracking numbers are unavailable. We highly recommend however, signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
How do I return an order for a refund?
100% Satisfaction 30-Day Guarantee (Letters Only)
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.
After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.
Tins and other products (Excludes Letters)
Refunds for tins are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.
Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened and returned, we cannot cover the cost of return shipping unless the product was damaged when opened.
Gift Mailers
Refunds are available for Mailers ONLY for unopened packages. Please write “REFUSED”on the unopened package, and return to your mail carrier. If your package has been opened and returned, we cannot refund.
Do you ship internationally?
Yes, we send our letters all over the world!
Monthly subscriptions are $14.99 + $3 shipping per month.
Prepaid stories are $149.99 + $34 shipping annually (save $30 by prepaying).
These prices are in US dollars. Please ensure to calculate the currency in your country. There are no duty fees associated with any of our letters or products.
Letters are processed within 1-3 business days and then delivered within 6 weeks internationally.
For Gift Bundles, Gift Mailers, tins, and other products, a tracking number is sent to your email when your order ships. Delivery usually occurs within 2 weeks internationally.
RETURN/REFUND POLICY
What is your return/refund policy?
PAYMENT AND BILLING
How do I update my payment and billing information?
CANCELLATIONS
How do I cancel my order?
OTHER
Do you offer the stories in different languages?
How can I connect with the Flower Letters community?
Are you hiring writers?
Do you offer a larger font size?
Are there any employment opportunities?
How can I reach customer support?