Frequently Asked Questions

GENERAL QUESTIONS

What are The Flower Letters?

The Flower Letters are subscription-based stories told through letters sent to you in the mail. Each story consists of 24 letters sent to you over 12 months. You will receive two letters that are mailed on the second and fourth Fridays. The envelopes are filled with letters from the characters in the stories, postcards, newspaper clippings, and other items that help develop the story.

How much do the stories cost?

Monthly subscriptions are $14.99 per month.

Prepaid stories are $149.99 (save $30 by prepaying).

Postage is free in the US.

International postage is $3 per month or $34 for prepaid stories.

There are no duty fees associated with our letters.

(These prices are in US dollars. Please ensure to calculate the currency in your country.)


Which story should I choose?

The Flower Letters offer several exciting stories to choose from.


Audrey Rose (WW2 Romance)

Lily Clara (Wild West Adventure)

Adelaide Magnolia (Regency Romance)

Norah Aven (Fantasy Adventure)


Click here to learn more about each story

What will I receive with my subscription?

Each story consists of 24 letters sent over a period of twelve months. In addition to the letters, each envelope includes additional items such as postcards, telegrams, posters, newspaper clippings, stickers, and more. All items are carefully designed to provide you with a truly immersive story experience.


You will also have access to our online Extended Learning articles, which give you historical context and additional insights into the era associated with each story. These articles contain no spoilers and are not a continuation or extension of the story and its characters. We hope they inspire you to dig deeper into the history and learn.

Once my story ends, does my subscription auto-renew?

No, each story may be purchased individually and does not automatically renew after 12 months. To begin a new story, please visit our website to start your next story adventure. You may also choose to subscribe to more than one story at a time or savor each story one at a time.

Can I select a future mailing date for my letters?

We don't currently offer future mailing dates, as letters are processed within 1-3 business days and shipped to arrive within 2 weeks in the US and 6 weeks internationally. 


A good solution, however, is to place your order using the mailing and processing days as a guideline to determine when you would like your recipient to receive their first letter. 


Along with that, we offer a free Gift Notification Card to be printed out or sent digitally via email. This card will let your recipient know about their upcoming letters. 

Are your stories family-friendly?

Yes! All of our stories can be enjoyed by the entire family. We aim to provide a wholesome story experience for all.

Do you have stories for children?

PRODUCTS

Audrey Rose (WW2 Romance)

Audrey Rose Drollinger meets Corporal Charlie Henderson Burke at a Fourth of July Army Ranger dance in Tullahoma, Tennessee. From the moment he lays eyes on her, Charlie knows he’s a goner. He has to meet Audrey Rose…to share a dance, a moment, a true connection before leaving for basic training – and soon, the war raging on the other side of the world.


When the music ends that night, their story is just beginning, as the two soon learn they have a great deal in common: a love for their country, loyalty to the army, and, of course, an immediate attraction to one another.


As their relationship develops through heartfelt letters, the couple moves closer and closer to one of the most important days of WWII. Yet, neither can see the significant role each will play in the day’s events… and whether both of them will make it out alive – or even together.


Shop The Audrey Rose Collection

Lily Clara (Wild West Adventure)

When spirited dressmaker Lily Clara Moore answers a matrimonial ad, she heads west for an adventure that quickly turns out to be more than she bargained for.


The year is 1884, and a little town in the western United States has found itself the destination spot for cowboys, prospectors, and outlaws.


Welcome to Frisco, Utah, home to the newly discovered Horn Silver Mine, the most lucrative silver mine in the world. But there's a scandal afoot in Frisco, one that could bring down the entire Horn Silver Mine, and Lily Clara finds herself at the center of it.

The only thing that can save her is her own tenacity and the letters she's been exchanging with a very handsome Pinkerton agent Matthew Hickman.


Set in the anything-goes, rip-roaring Old West, the Lily Clara series is big on adventure, intrigue, and of course, unforgettable romance. Throw in an outlaw chase, a vengeful vigilante, and a good old fashioned Spanish treasure hunt, and the Lily Clara Collection is a wild western like no other!


Shop the Lily Clara Letters

Adelaide Magnolia (Regency Romance)

The Adelaide Magnolia Collection is set in Jane Austen’s England. The year is 1817 and the Prince Regent is ruling in Mad King George’s stead.


Miss Adelaide Magnolia Arden was once the sensational “toast en ton” but has since walked away from high society for reasons unknown. When her beloved brother falls in love with one of her dearest friends, however, events are soon set in motion that change the isolated future Adelaide has resigned herself to.


After his heroic campaign at Waterloo and an unexpected turn in his fortunes, Captain Liam Mattice has spent the last two London seasons searching for “the most enchanting lady of his acquaintance,” but to no avail. When an unexpected opportunity arrives to visit the home of the lady in question, Liam is determined to make the most of it.


Annual incomes, ball gowns, and the latest scandal of the Prince Regent are all London’s high society concerns itself with, but if Adelaide and Liam ever hope to find the true happiness they seek, they must first face the demons of a troubled past.


Shop The Adelaide Magnolia Letters

Norah Aven Part 1 & 2 (Fantasy Adventure)

For nine long months while biding her time at Dunstan Academy, Norah Aven Lukens has believed she is going crazy. After all, seeing things— things that can't possibly be real — isn't a great omen.


Norah's long time friend and neighbor James Riley has been going crazy himself, worrying about the girl he loves and has promised to protect.


When Norah returns home, ready to get her life back to normal, she learns that her chronically absent, myth-chasing guardian Dr. Jack A. Lukens has died under mysterious circumstances. But when she turns to James— the one person she thought she could trust— for help, she soon learns that her long time friend is hiding more than he's telling.


Armed with clues planted in her uncle's research, Norah sets out on her own myth-chasing adventure to unravel the mystery surrounding his death. She’s soon plunged into a secret, ancient world of Icelandic myth. Here, magical stones are the answer for everything, people aren't always what they seem, and pure love is stronger than death.


Norah soon discovers that Uncle Jack's clues are sending her on a very different adventure than she expected, and perhaps — for better or for worse— she's not as crazy as she thought.


Shop the Norah Aven Chronicles

Floral Collection Tins

- Perfectly fits 24 letters from your story collection

- Matte finish with embossed logo in full color

- 6.25” L x 4.25" W x 5" H


Tins are shipped within 3-5 business days. You will receive a tracking number once we process your order. Delivery usually occurs within 3-5 business days of shipping in the US and up to 2 weeks internationally.

ORDER

How do I order?

  1. Select a Story
    Visit our website and choose a story—prepaid or monthly—and add it to your cart.

  2. Shipping
    • If ordering for yourself, enter your own shipping address
    • If ordering as a gift, enter the recipient’s shipping address
    • For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.

  3. Billing
    Enter your own billing information. All billing details will be sent to the email you provide.

  4. Complete Your Order
    After completing your purchase, check your email for the confirmation.

  5. Gift Introduction
    If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift,[click here].


    For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.

How do I give The Flower Letters as a gift?

Select a Story

Visit our website and choose a story—prepaid or monthly—and add it to your cart.


Shipping

• Enter your recipient’s shipping address so their letters will be sent directly to them.

• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.


Billing

Enter your own billing information. All billing details will be sent to the email you provide.


Complete Your Order

After completing your purchase, check your email for the confirmation.


Gift Introduction

If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift,[click here].

For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.

How do I gift to multiple recipients at different addresses?

To send gifts to multiple recipients, you will need to place a separate order for each recipient.


Select a Story

Visit our website and choose a prepaid or monthly story for each recipient, then add it to your cart.


Shipping

• For each order, enter the recipient’s shipping address.

• Complete the order process for the first recipient, then place a new order under your account for each additional recipient.


Billing

Enter your own billing information. All billing details will be sent to the email you provide.


Complete Your Order

After each order is completed, check your email for the order confirmations.


Gift Introduction

If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift, [click here].

For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.

When will I receive my order?

Letters

Letters are mailed within 1-3 business days after your initial order. Following letters are mailed on the 2nd and 4th Fridays of the month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much time to arrive at your mailbox, we provide these estimates as a guideline.


Since letters are sent via USPS, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.


Products

Tins, prints, and puzzles will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order.



If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.


-An order # or email you ordered with

-Name of the recipient

-Story collection and missing letter number or product

-Address


I’m missing a letter or product

Missing Letters

Letters are mailed within 1-3 business days after your initial order. Following letters are mailed on the 2nd and 4th Fridays of the month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery.


If you haven’t received your letters by then, we will resend the letter at no additional cost to you.


Letters lost, damaged, or inaccurately addressed by The Flower Letters or the USPS will be resent at no additional cost to you.


Letters lost or damaged by the recipient can be replaced at a cost of $5 for US letters and $7 for international letters.


Letters not delivered due to an inaccurate address provided by the customer can be resent at a charge of $5 for a US Letter, and $7 for international letters (please be sure the address is correct when ordering, or notify us in a timely manner if your address is changing). The USPS Mail Forwarding Service will help ensure delivery continues in the event your address changes.


If you need help with a missing letter, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.


- An order # or email you ordered with

- Name of the recipient

- Story collection and missing letter number

- Address

- Reason for resend


Missing Products

Tins, prints, and puzzles will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order.


If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.


-An order # or email you ordered with

-Name of the recipient

-Story collection and missing letter number or product

-Address


I need to change my order

If you need to change your order, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.


- An order # or email you ordered with

- Name of the recipient

- Story collection or product

- Address

- Requested change

How do I return an order?

100% Satisfaction 30-Day Guarantee (Letters Only)
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.

After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.

Tins, prints, and puzzles (Excludes Letters)

Refunds for tins, prints, and puzzles are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.

Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened and returned, we cannot cover the cost of return shipping unless the product was damaged when opened.


If you need help with a return or refund, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond. Final refund decisions may take up to 7-10 business days.

- An order # or email you ordered with
- Name of the recipient
- Story collection or product


SHIPPING

How long will it take for my order to be delivered?

Letters
Letters are mailed within 1-3 business days after your initial order. Following letters are mailed on the 2nd and 4th Fridays of the month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. While letters hardly take this much time to arrive at your mailbox, we provide these estimates as a guideline.

Since letters are sent via USPS, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.

Products
Gift Bundles and tins will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally.

Products
Tins, prints, and puzzles will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order.

If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.

-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address

Will I receive a tracking number?

Letters

Since letters are sent via USPS, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.


Products

Tins, prints, and puzzles will ship within 3-5 days of order. Delivery usually occurs within 3-5 days after shipping in the US and up to 2 weeks internationally. You will receive a tracking number once we process your order.


If you do not receive your letter or products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 days.


- An order # or email you ordered with

- Name of the recipient

- Story collection and missing letter number or product

- Address


How do I change my address?

Please note that if you are planning to move, notifying your post office will only change your mailing address with the office but will not forward the Flower Letters. The result will be delayed letters and the possibility of a charge if there are 2+ letters to be resent.


To update your address, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.


- An order # or email that you purchased with

- Name of the recipient

- Story collection or product

- Former and new address


Also, since letters are sent via USPS, tracking numbers are unavailable. We highly recommend however, signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.

How do I return an order for a refund?

100% Satisfaction 30-Day Guarantee (Letters Only)
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.

After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.

Tins and other products (Excludes Letters)
Refunds for tins, prints, and puzzles are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.


Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened and returned, we cannot cover the cost of return shipping unless the product was damaged when opened.


If you need help with a return or refund, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond. Final refund decisions may take up to 7-10 business days.

- An order # or email you ordered with
- Name of the recipient
- Story collection or product

Do you ship internationally?

Letters
We send our letters all over the world! To learn more about our latest prices and sales, please visit our website at www.theflowerletters.com. International shipping varies depending on your subscription and will be calculated in the final price. 


Letters are processed within 1-3 business days and then delivered within 6 weeks internationally. Although this wait time may seem long, a letter is sent every 2nd and 4th Friday continuously afterwards, so letters will be arriving on a regular cycle about a few weeks apart.

Other Products (Besides letters)

Tins, prints, and puzzles ship within 3-5 business day and a tracking number will be sent once we process your order. Delivery usually occurs within 2 weeks internationally.

RETURN/REFUND POLICY

What is your return/refund policy?

Our customer’s happiness and satisfaction is our top priority. If you are dissatisfied for any reason, please let us know and we will do our best to help. Our general return and refund policies for specific products are below.

100% Satisfaction 30-Day Guarantee (Letters Only)
If you are dissatisfied with the story you can let us know within 30 days and receive a full refund. You are welcome to keep the letters that have been delivered to you. You may also change stories at no additional cost to you if the request is received within 30 days of purchase.
After 30 days, we will refund the cost of the subscription less the value of the letters that have been processed and/or mailed. This will be assessed by dividing the total price paid by 24 to get a per-letter value. This policy is extended to 60 days for international letters.

Tins, prints, and puzzles (Excludes Letters)

Refunds for tins, prints, and puzzles are available if returned within 30 days of purchase. This policy is extended to 60 days for international orders.

Items must be unused and returned in the same condition that you received it.
Please write “REFUSED” on the unopened box, and return to your mail carrier. If your box has been opened and returned, we cannot cover the cost of return shipping unless the product was damaged when opened.


If you need help with a return or refund, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond. Final refund decisions may take up to 7-10 business days.

PAYMENT AND BILLING


How do I update my payment and billing information?

Monthly Subscription Payments
Click here to change payment methods or cancel your monthly subscription. No password is required. Please have the same email address you used when you made your purchase. We'll send you a four-digit code to access your subscription to your email.

If you need further assistance, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.

- An order # or email you ordered with
- Name of the recipient
- Story collection

Prepaid Subscription
As a prepaid subscriber, please be assured that your order was successfully processed, and our system will not allow us to update any information after a prepaid transaction is completed. We do not store your payment information for future purchases. Any new purchases will require a separate order and new payment information. Your gift recipient will not receive any payment or billing notifications.

CANCELLATIONS

How do I cancel my order?

We are sorry to see you go! If there is anything we can do to keep you as a customer, please let us know.

Monthly Subscription Cancellation
Click here to cancel your monthly subscription. No password is required. Please have the same email address you used when you made your purchase. We'll send you a four-digit code to access your subscription to your email.

Prepaid Subscription Cancellation
If you'd like to cancel your prepaid subscription, please contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.

- Order # or email that you ordered
-Name of the recipient
- Story collection

OTHER

Do you offer the stories in different languages?

We do not currently offer our stories in different languages.

How can I connect with the Flower Letters community?

We have a Facebook Community Group where our readers share photos, ideas, and their experiences with the Flower Letters. We would love to have you participate!

Are you hiring writers?

We appreciate your interest in writing for the Flower Letters. We are not hiring writers at this time.

Do you offer a larger font size?

We do not offer larger font options at this time. The paper and fonts used vary from story to story, and letter to letter. Should you encounter issues with the font and would like to change stories, let us know so we can explore other options that may work better for you. Another suggestion is purchasing a magnifying reader.

If you need further assistance, contact support@theflowerletters.com with the following information and allow 1-3 days for an agent to respond.

- Order # or email that you ordered
- Name of the recipient
- Story collection

Are there any employment opportunities?

We appreciate your interest in working for the Flower Letters. We are not currently hiring for any positions.

How can I reach customer support?

For best results, please send inquiries through support@theflowerletters.com rather than through social media channels. Sending an email helps us connect accurately to your account.

Please allow 1-3 days for an agent to respond. If we are taking a longer time to respond, we are most likely facing an influx of emails but we will help when we reach your ticket. Rest assured that when an agent reaches your ticket, we will do everything within our power to assist.

Sending multiple emails, chat messages, and Facebook posts unfortunately congest our systems and makes response time slower. When another email is sent within the same email thread, your inquiry is sent to the back of the line which further delays our response time due to our email processing systems.

If your email account is through Hotmail, Outlook, or an international organization, your email may be marked as spam. If you haven’t heard from us within the time allotted, please reach out with another email account.

Thank you for your patience.