Frequently Asked Questions
GENERAL QUESTIONS
What are The Flower Letters?
The Flower Letters is a subscription experience that brings captivating stories to life through beautifully crafted letters mailed directly to you. Each story unfolds over the course of 12 months, with 24 letters sent twice a month—typically on the second and fourth Fridays. After mailing, letters generally arrive within a two week period within the US, and six weeks internationally.
In each envelope, you'll find heartfelt correspondence between story characters, along with thoughtfully designed extras like postcards, newspaper clippings, and other charming mementos that enrich the narrative.
How much do the stories cost?
Our prepaid story subscriptions are priced at $155.40, while monthly subscriptions are available for $12.95 per month.
In regard to shipping, we offer free shipping within the United States.
For our international customers, shipping is calculated based on your location and the current exchange rate. We recommend proceeding to checkout to view the exact cost of shipping to your country.
Please note there are no duty fees associated with our letters, with the exception of the first letter, which is shipped as a package rather than standard mail and may incur customs fees depending on your country’s regulations.
For the most up-to-date pricing and special offers, please visit our website.
Which story should I choose?
The Flower Letters offer several exciting stories to choose from.
Audrey Rose (WW2 Romance)
Lily Clara (Wild West Adventure)
Adelaide Magnolia (Regency Romance)
Norah Aven (Fantasy Adventure)
Orchid Mae (Archaeology Adventure)
What will I receive with my subscription?
Each story consists of 24 letters sent over a period of twelve months. In addition to the letters, each envelope includes additional items such as postcards, telegrams, posters, newspaper clippings, stickers, and more. All items are carefully designed to provide you with a truly immersive story experience.
You will also have access to our online Extended Learning articles, which give you historical context and additional insights into the era associated with each story. These articles contain no spoilers and are not a continuation or extension of the story and its characters. We hope they inspire you to dig deeper into the history and learn.
Once my story ends, does my subscription auto-renew?
Each story is purchased individually and does NOT automatically renew after the twelve-month period. When you're ready to begin your next story adventure, simply visit our website to select your next journey.
You are also welcome to subscribe to multiple stories at once, or take your time and enjoy each story one at a time.
Can I select a future mailing date for my letters?
We sincerely apologize, but we do not currently provide exact future mailing dates. Letters are shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
As a helpful guideline, we recommend placing your order based on these processing and shipping timeframes to align with your preferred delivery window—especially if you're planning the arrival of a gift.
Also, while we don’t offer a personalized gift message, we’ve created a Gift Notification card, which you can either print or email. This card lets your recipient know that a series of special letters is on its way.
Are your stories family-friendly?
Yes! All of our stories can be enjoyed by the entire family. We aim to provide a wholesome story experience for all.
Do you have stories for children?
Yes, while all of our stories are family-friendly, The Norah Aven Chronicles is perfect for readers age 10+.
Norah Aven (Fantasy Adventure)
For nine long months while biding her time at Dunstan Academy, Norah Aven Lukens has believed she is going crazy. After all, seeing things— things that can't possibly be real — isn't a great omen.
Norah's long time friend and neighbor James Riley has been going crazy himself, worrying about the girl he loves and has promised to protect.
When Norah returns home, ready to get her life back to normal, she learns that her chronically absent, myth-chasing guardian Dr. Jack A. Lukens has died under mysterious circumstances. But when she turns to James— the one person she thought she could trust— for help, she soon learns that her long time friend is hiding more than he's telling.
Armed with clues planted in her uncle's research, Norah sets out on her own myth-chasing adventure to unravel the mystery surrounding his death. She’s soon plunged into a secret, ancient world of Icelandic myth. Here, magical stones are the answer for everything, people aren't always what they seem, and pure love is stronger than death.
Norah soon discovers that Uncle Jack's clues are sending her on a very different adventure than she expected, and perhaps — for better or for worse— she's not as crazy as she thought.
PRODUCTS
Audrey Rose (WW2 Romance)
Audrey Rose Drollinger meets Corporal Charlie Henderson Burke at a Fourth of July Army Ranger dance in Tullahoma, Tennessee. From the moment he lays eyes on her, Charlie knows he’s a goner. He has to meet Audrey Rose…to share a dance, a moment, a true connection before leaving for basic training – and soon, the war raging on the other side of the world.
When the music ends that night, their story is just beginning, as the two soon learn they have a great deal in common: a love for their country, loyalty to the army, and, of course, an immediate attraction to one another.
As their relationship develops through heartfelt letters, the couple moves closer and closer to one of the most important days of WWII. Yet, neither can see the significant role each will play in the day’s events… and whether both of them will make it out alive – or even together.
Lily Clara (Wild West Adventure)
When spirited dressmaker Lily Clara Moore answers a matrimonial ad, she heads west for an adventure that quickly turns out to be more than she bargained for.
The year is 1884, and a little town in the western United States has found itself the destination spot for cowboys, prospectors, and outlaws.
Welcome to Frisco, Utah, home to the newly discovered Horn Silver Mine, the most lucrative silver mine in the world. But there's a scandal afoot in Frisco, one that could bring down the entire Horn Silver Mine, and Lily Clara finds herself at the center of it.
The only thing that can save her is her own tenacity and the letters she's been exchanging with a very handsome Pinkerton agent Matthew Hickman.
Set in the anything-goes, rip-roaring Old West, the Lily Clara series is big on adventure, intrigue, and of course, unforgettable romance. Throw in an outlaw chase, a vengeful vigilante, and a good old fashioned Spanish treasure hunt, and the Lily Clara Collection is a wild western like no other!
Orchid Mae (Archeology Adventure)
It’s 1910, the height of the Progressive Era, and 20-year-old Orchid Mae Entwistle is quickly becoming the next Nellie Bly amongst American journalists. As a muckraker reporter, there’s one thing she really cares about, telling the truth.
When a mysterious letter comes from her archeologist aunt, making Orchid a career-promoting offer of a lifetime, she’s ready to jump at the chance. There’s just one catch; it may require her to compromise her journalistic integrity and stretch the truth a little.
Sam “The Hunter” Hunt has made himself a household name as a top prizefighting boxer in Chicago. But with the mob running the city, things have gotten complicated, and Sam wants out. A gifted artist when he’s not in the ring, Sam receives an offer to work as an onsite illustrator for a Dr. Amelia Entwistle, who is presently working on a dig in the Amazon jungle. The job is Sam’s on one condition; on his way to Brazil, he must act as bodyguard to Dr. Entwistle’s 20-year-old niece.
Sure. No problem. How hard could it be? Sam thinks. Until he meets Orchid Mae. From first sight, it’s clear he’s about to embark on the adventure of a lifetime.
With family secrets, ancient legends, mysterious disappearances, and corruption of the worst kind afoot, Orchid Mae and Sam venture into the heart of the Amazon to uncover the truth. What they learn instead is that the truth is more complicated than they imagined.
Adelaide Magnolia (Regency Romance)
The Adelaide Magnolia Collection is set in Jane Austen’s England. The year is 1817 and the Prince Regent is ruling in Mad King George’s stead.
Miss Adelaide Magnolia Arden was once the sensational “toast en ton” but has since walked away from high society for reasons unknown. When her beloved brother falls in love with one of her dearest friends, however, events are soon set in motion that change the isolated future Adelaide has resigned herself to.
After his heroic campaign at Waterloo and an unexpected turn in his fortunes, Captain Liam Mattice has spent the last two London seasons searching for “the most enchanting lady of his acquaintance,” but to no avail. When an unexpected opportunity arrives to visit the home of the lady in question, Liam is determined to make the most of it.
Annual incomes, ball gowns, and the latest scandal of the Prince Regent are all London’s high society concerns itself with, but if Adelaide and Liam ever hope to find the true happiness they seek, they must first face the demons of a troubled past.
Norah Aven Part 1 & 2 (Fantasy Adventure)
For nine long months while biding her time at Dunstan Academy, Norah Aven Lukens has believed she is going crazy. After all, seeing things— things that can't possibly be real — isn't a great omen.
Norah's long time friend and neighbor James Riley has been going crazy himself, worrying about the girl he loves and has promised to protect.
When Norah returns home, ready to get her life back to normal, she learns that her chronically absent, myth-chasing guardian Dr. Jack A. Lukens has died under mysterious circumstances. But when she turns to James— the one person she thought she could trust— for help, she soon learns that her long time friend is hiding more than he's telling.
Armed with clues planted in her uncle's research, Norah sets out on her own myth-chasing adventure to unravel the mystery surrounding his death. She’s soon plunged into a secret, ancient world of Icelandic myth. Here, magical stones are the answer for everything, people aren't always what they seem, and pure love is stronger than death.
Norah soon discovers that Uncle Jack's clues are sending her on a very different adventure than she expected, and perhaps — for better or for worse— she's not as crazy as she thought.
Floral Collection Tins
- Perfectly fits 24 letters from your story collection
- Matte finish with embossed logo in full color
- 6.25” L x 4.25" W x 5" H
Tins will be shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
If ordering a tin + story, the first letter will be included inside the tin.
Do the letters include a tin?
The tin and letter subscriptions are sold separately; however, if you order both products together, the first letter will be included inside the tin and shipped via USPS Ground with tracking. It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
ORDER
How do I order?
- Select a Story
Visit our website and choose a story—prepaid or monthly—and add it to your cart. - Shipping
• If ordering for yourself, enter your own shipping address
• If ordering as a gift, enter the recipient’s shipping address
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient. - Billing
Enter your own billing information. All billing details will be sent to the email you provide. - Complete Your Order
After completing your purchase, check your email for the confirmation. - Gift Introduction
If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift,[click here].
For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.
How do I give The Flower Letters as a gift?
Select a Story
Visit our website and choose a story—prepaid or monthly—and add it to your cart.
Shipping
• Enter your recipient’s shipping address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After completing your purchase, check your email for the confirmation.
Gift Introduction
If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift,[click here].
For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.
How do I order for multiple recipients at different addresses?
To send gifts to multiple recipients, you will need to place a separate order for each recipient.
Select a Story
Visit our website and choose a prepaid or monthly story for each recipient, then add it to your cart.
Shipping
• Enter your recipient’s shipping address so their letters will be sent directly to them.
• For multiple recipients at different addresses, complete the order for the first recipient, then place a new order for each additional recipient.
Billing
Enter your own billing information. All billing details will be sent to the email you provide.
Complete Your Order
After each order is completed, check your email for the order confirmations.
Repeat process for each recipient.
Gift Introduction
If you’d like to send a printable or digital introduction to let your recipient know about their upcoming gift, [click here].
For further assistance, please contact support@theflowerletters.com. Response times are typically 1-3 business days.
When will I receive my order?
Letters
The first letter will be shipped via USPS Ground and will be enclosed in a kraft cardboard envelope. If you ordered a tin + story, the first letter will be included inside the tin. It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
The first letter will have the story title printed on the envelope (e.g., The Audrey Rose Story), while all subsequent letters will display the recipient’s name.
Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, we highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
Products
Tins and prints will be shipped via USPS Ground in 1-3 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment.
International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
I’m missing a letter or product
Missing Letters
Your first letter will be shipped in 1-3 business days, and delivery will be 2-5 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment.
International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
Remaining letters will be sent via regular mail and generally mailed on the 2nd and 4th Friday of every month. Please allow up to 2 weeks for US delivery, and 4-6 weeks for international delivery. Please also take into account any USPS holidays which may extend the date of your letters’ arrival.
If you haven’t received your letters by then, we will resend the letter at no additional cost to you.
Letters lost, damaged, or inaccurately addressed by The Flower Letters or the USPS will be resent at no additional cost to you.
Letters lost, damaged, or inaccurately addressed by the customer recipient can be replaced at a cost of $5 for US letters and $7 for international letters. Please ensure the address is correct when ordering, or notify us in a timely manner if your address is changing. We require a three week advance notification of an address change.
We also highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
If you need help with a missing letter, please contact support@theflowerletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection and missing letter number
- Address
- Reason for resend
Missing Products
Tins and prints will be shipped via USPS Ground in 1-3 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment.
International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
I need to change my order
If you need to change your order, please contact support@theflowerletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
- Address
- Requested change
How do I return an order?
Exchanging for a different story:
SHIPPING
How long will it take for my order to be delivered?
Will I receive a tracking number?
Letters
The first letter will be shipped via USPS Ground with tracking and will be enclosed in a kraft cardboard envelope. If you ordered a tin + story in the same order, the first letter will be included inside the tin. It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 days after shipment within the US (total transit time: 5–8 days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the order has been shipped.
The first letter will have the story title printed on the envelope (e.g., The Audrey Rose Story), while all subsequent letters will display the recipient’s name.
Please note that the remaining letters will be sent via regular mail and will not include tracking information. As such, we highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
Products
Tins and prints will be shipped via USPS Ground in 1-3 business days after that (5-8 business days total). We will send a USPS tracking notification upon fulfillment.
International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the order has been shipped.
If you do not receive your products within these time frames, please contact support@theflowerletters.com with the following information and an agent will respond within 1-3 business days.
-An order # or email you ordered with
-Name of the recipient
-Story collection and missing letter number or product
-Address
How do I change my address?
Please note that if you are planning to move, notifying your post office will NOT automatically forward The Flower Letters. Additionally, updating your address in your account will NOT update it on our mailing lists. We sincerely apologize for any inconvenience this may cause. This may result in delayed letters and, if two or more letters need to be resent without prior notification, a reshipping fee may apply. A three week advance notification of an address change is recommended.
To update your address, please contact support@theflowerletters.com with the following information and allow 1-3 business days for an agent to respond.
- An order # or email that you purchased with
- Name of the recipient
- Story collection or product
- Former and new address
Also, since the remaining letters are sent via regular mail, tracking numbers are unavailable. We highly recommend signing up for Informed Delivery with USPS. This is a FREE service in which they'll notify you via email with scanned images of soon-to-be-delivered mail. Click here to sign up.
How do I return an order for a refund?
100% Satisfaction 30-Day Guarantee (Letters Only)
If you are dissatisfied with your story, please let us know within 30 days to receive a full refund. Refunds are not automatic with cancellations but available upon request. You are welcome to keep the letters that have been delivered to you.
You may also change stories within 60 days for the cost of $5/letter ($7/letter internationally) already sent or processed. We can send one letter at no cost to you. After 60 days, changing stories is not available.
Please note shipping costs are not eligible for refund. Costs and/or charges will be deducted from the approved refund amount.
After 30 days
Monthly Subscriptions
After the full refund guarantee expires (30 days), refunds are not available for monthly payments already collected. We will, however, send you the remaining letters that have been paid for.
Prepaid Subscriptions
After the full refund guarantee expires (30 days), you are entitled to a prorated refund of your subscription for up to 60 days from when your subscription began.
After 60 days, refunds are not available for prepaid subscriptions. The remainder of the subscription will be mailed to the address provided.
Refunds for Non-Letter Products
Refunds for non-letter products are available if we are contacted within 30 days of purchase. This policy is extended to 60 days for international orders.
Items must be unused and returned in the same condition that you received it. Please write “REFUSED” on the unopened box, and return to your mail carrier.
If your box has been opened, we unfortunately cannot cover the cost of return shipping unless the product was damaged when opened. The box will need to be returned at the cost of the customer. We sincerely apologize for any inconvenience this may cause.=
If returning the package at your own cost, please include the following information.
1. A copy of your order receipt in the shipping box with the item you are returning
2. Include your order number, email, and first and last name
3. Indicate the reason for the return
4. State if you would like a refund or exchange
Shipping fees are non-refundable. Refunds will be processed upon receipt of the product that is intact and unused.
Please send returns to:
ATTN: THE FLOWER LETTERS
1471 Business Park Drive #110
Orem, UT 84058
If you need help with a return or refund, please contact support@theflowerletters.com with the following information and allow 1-3 business days for an agent to respond. Final refund decisions may take up to 7-10 business days.
- An order # or email you ordered with
- Name of the recipient
- Story collection or product
Do you ship internationally?
Letters
We send our letters all over the world! To learn more about our latest prices and sales, please visit our website at www.theflowerletters.com. International shipping varies depending on your subscription and will be calculated in the final price.
Your first letter will be shipped in 1-3 business days, and have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
Remaining letters will be sent via regular mail and generally mailed on the 2nd and 4th Friday of every month. Delivery is within 6 weeks for international orders (no tracking available). Please find our mailing schedule date here.
Although this wait time may seem long, a letter is sent every 2nd and 4th Friday continuously afterwards, so letters will be arriving on a regular cycle about a few weeks apart.
Other Products (Besides letters)
Tins and prints ship within 1-3 business days and a tracking number will be sent once we process your order. Delivery usually occurs within 2-4 weeks internationally.
Do the Tin and Letters Ship Together?
The tin and letter subscriptions are sold separately; however, if you order both products together, the first letter will be included inside the tin and shipped via USPS Ground with tracking. It will be shipped within 1-3 business days, with an estimated delivery time of 2–5 business days after shipment within the US (total transit time: 5–8 business days). International orders have an estimated delivery time of 2-4 weeks after shipment. A tracking number will be provided once the letter has been shipped.
RETURN/REFUND POLICY
What is your return/refund policy?
PAYMENT AND BILLING
How do I update my payment and billing information?
CANCELLATIONS
How do I cancel my order?
OTHER
Do you offer the stories in different languages?
How can I connect with the Flower Letters community?
Are you hiring writers?
Do you offer a larger font size?
Are there any employment opportunities?
How can I reach customer support?