Frequently Asked Questions

The Flower Letters is a twelve-month story experience that brings a captivating story to life through beautifully crafted letters mailed directly to your mailbox. Over the year you'll receive 24 mailings — two each month — along with keepsakes and period extras like postcards, newspaper clippings, telegrams, and small mementos that carry the story forward.

Twenty-four mailings delivered over twelve months, each a hand-crafted letter with story extras — postcards, telegrams, stickers, and other keepsakes. Subscribers also gain access to our Extended Learning articles, which offer historical context and deeper insight into the world of your story.

You can choose the option that suits you best:

• Prepaid subscription — $155.40 for the full twelve-month experience (our best value).
• Monthly subscription — $12.95 per month.

Your first letter ships free within the United States. International shipping varies by destination, and customs fees may apply to the first letter in some countries.

Follow whichever era calls to you:

• Audrey Rose — a WWII romance
• Lily Clara — a Wild West adventure
• Adelaide Magnolia — a Regency romance
• Norah Aven — a fantasy adventure
• Orchid Mae — an archaeology adventure
• Laurel Anna — an American Revolution story (new)

Not sure? Our Story Quiz can help you find the right fit.

Each story is a single, self-contained experience — nothing renews automatically. When you're ready for another, you can begin a new story at any time, and you're welcome to enjoy several at once or one after another.

Our stories are generally suited to readers ages 12 and up. Some include light romance, deeper emotional themes, and occasionally more serious elements. Historical subjects such as war are handled meaningfully and with care, never gratuitously.

Our stories are written for readers 12 and older. Norah Aven, our fantasy adventure, includes occasional darker themes similar to other young-adult fantasy, and is best for ages 12+. Three parts of Norah Aven are currently available.

Not at this time — our stories are currently available in English only.

We don't currently offer larger-print letters, and the handwriting-style font varies from story to story. Many readers enjoy pairing their letters with a decorative magnifying reader. If reading size is a concern, email us at support@theflowerletters.com and we'll help you find a story that reads comfortably.

Choose your story and payment option, enter the shipping address, add your billing details, and complete your purchase. That's it — your first letter will be on its way. At checkout you'll also choose your first ship date.

Order just as you normally would, but enter your recipient's mailing address as the shipping address and your own information for billing. You can also send a printable gift introduction so they know the letters are coming. Their story will then arrive directly in their mailbox.

Place a separate order for each recipient, entering each person's mailing address at checkout. This keeps every subscription tied to the correct address.

Email support@theflowerletters.com with your order number, the recipient's name, the story, the address, and the change you'd like. Please allow 1–3 business days for a reply.

Email support@theflowerletters.com with your order number, recipient name, story, and both your former and new address. We recommend giving us about three weeks' notice before a move.

Your first letter is mailed on the ship date you choose at checkout (confirmed in your order confirmation), and typically goes out within 1–3 business days of that date. It ships free via First-Class Mail and usually arrives within 5–8 business days.

Your remaining 23 mailings are mailed by regular mail during the 2nd and 4th weeks of each month, arriving steadily across your twelve-month experience.

Yes — your first letter always ships free via First-Class Mail within the United States. If you'd like tracking, a tracked shipping option is available at checkout for a small fee. Orders of $110 or more that include a tin ship free with tracking.

You'll receive tracking if you choose the tracked shipping option at checkout, or on any tin or product order (these ship with tracking). Your free First-Class first letter and your ongoing monthly letters travel by regular mail without tracking.

The tin and story experience are sold separately, but when you order both together, your first letter travels safely tucked inside the tin and ships with tracking, typically arriving within 5–8 business days (US).

Yes — we ship to many countries around the world. For international orders, your entire story ships together: all 24 mailings arrive in one tracked package rather than month by month, so you'll have the whole experience in hand and can open each one whenever you like. Orders are typically processed within 1–3 business days, and delivery times vary by destination. International pricing varies, and customs fees may apply.

Please allow up to 2 weeks for U.S. delivery of each letter (longer internationally). If a letter still hasn't arrived, email us and we'll gladly help.

• If a letter is lost, delayed, or damaged through our error, we'll resend it at no cost.
• Letters that need resending due to an incorrect or outdated address may be reissued for $5 each within the U.S. ($7 internationally).

Our keepsake tins are made to hold all 24 mailings beautifully. Each has a matte finish with a full-color embossed logo and measures 6.25″ L × 4.25″ W × 5″ H. Tins ship within 1–3 business days and typically arrive within 5–8 business days (US). If you order a tin together with a story, your first letter arrives inside the tin.

The tin and story experience are sold separately. If you'd like both, add them to the same order and your first letter will be nestled inside the tin when it ships.

For a monthly subscription, you can update your card in your subscription portal — visit Manage Your Subscription and sign in with the email from your order (no password needed) to update your payment details. If you'd like a hand, email support@theflowerletters.com and we'll help.

Visit Manage Your Subscription — no password required. Enter the email you used to purchase and you'll receive a four-digit access code by email to complete your cancellation.

Email support@theflowerletters.com with your order number, recipient name, and story, and we'll take care of it. Please allow 1–3 business days for a reply. (See our Returns section for how prepaid refunds work.)

30-Day Satisfaction Guarantee (letters). If you're not delighted with your story, let us know within 30 days for a full refund — and you're welcome to keep any letters already delivered. Shipping charges are non-refundable, and when free shipping was applied, the actual postage cost is deducted from the refund.

After 30 days:

• Monthly — payments already collected aren't refundable, but we'll send the letters those payments cover.
• Prepaid — a prorated refund is available for up to 60 days; after 60 days the remainder of the story mails to the address on file.

Yes — you can change stories within 60 days for $5 per letter already sent or processed ($7 internationally). After 60 days, story changes are no longer available.

Non-letter products may be returned within 30 days (60 days internationally) if unused and in original condition. For an unopened box, simply write "REFUSED" on it and hand it back to your mail carrier. For opened items, return shipping is the customer's responsibility unless the item arrived damaged. Include your receipt, order number, email, name, reason for return, and whether you'd like a refund or exchange. Email support@theflowerletters.com to begin.

Email us at support@theflowerletters.com — it's the fastest way to reach us, and quicker than social media. Please allow 1–3 days for a reply, and keep your messages within a single thread so nothing gets delayed.

Join our Facebook Community Group, where readers share photos, ideas, and their own experiences with the letters.

Not at this time — but we're always grateful for your interest in the world of The Flower Letters.