FAQs

Q: When will I receive my letter? (UPDATED)

A: See 2021 mailing dates here

Q: My letter hasn't arrived! How long does it take? What do I do? When will it get here?

A: We use USPS First Class mail and mail on the dates found here. Mail times vary but can take up to 6 weeks to arrive. 

Q: I paid for the annual subscription but my online account shows 'expired' - what does this mean?

Your subscription is ok - this just means we will not charge you on a reoccurring basis. 

Q: I subscribed just after the cutoff for the current month's mailing, will two letters be mailed before I am charged again?

A: It is unlikely that two letters will be mailed before you are charged again. If you would like to adjust the day of the month you are charged, please email us at support@theflowerletters.com

Q: Are these stories true? Are these real letters between real people?

A: No. While our stories center around eras and historical events, the characters and story lines are fictional. Any similarities are coincidental. Check our Learn sections regularly - we'll share background and insights into the inspiration for our stories and characters. 

Q: Is this a book?

A: No, this is not a book. This is an entirely unique and new way to experience a story through letters sent to you in the mail over a period of time. This is as much about the experience as it is about the story. 

Q: How long is each letters?

A: Each letter is at least 1 full page front and back. 

Q: I am ordering this as a gift for someone that doesn't have internet access - can they still fully participate in The Flower Letters?

A: Yes! We do provide some additional content online in our Learn section, but access to the internet is not required to participate in The Flower Letters. 

Q: How does the subscription work? When do I get charged?

A: This is a monthly subscription. Our subscription fee is charged each month for 12 months. 

Q: What do I get for my monthly subscription?

A: You will get a total of 24 letters, 12 postcards over a period of 12 months. And be on the lookout for a few surprises along the way. Some letters may contain multiple letters, telegrams, games etc. 

Q: I haven't subscribed yet? Am I too late?

A: No - you're not too late! Our model supports subscribers any time during the year. When you subscribe we'll start sending you the story you subscribe to and continue for 12 months until the story is finished. You will get the whole experience!

Q: Do you mail internationally?

A: Yes! We send anywhere in the world. 

Q: I have kids, can I read these letters with my children?

A: YES! We hope this is an experience the whole family can enjoy together. We've made the stories immersive with additional content online to add to the experience. Also - be sure to keep your letters - you might need them later on!

 

Q: I need to update my credit card - how do I do that?

A: You can manage your subscription from our site. To access your subscription without a login please use this link to get access to your subscription using the email address used when you signed up.